餐厅主管 Outlet Supe

This position is concerned with the efficient an d professional service of food an d beverages within the  Restaurant, ensuring that the restaurant returns a budgeted profit through tight cost an d Stock control.Direct supervision of team member is necessary, while ensuring that all guests receive optimum. Service in accordance with the standards, policies an d procedures of DT by Hilton. 餐厅主管/领班的职位要求能够提供专业快捷的服务。通过成及库存控制来获得计划盈利。直接督导员工的工作，通过遵守餐厅和本酒店的规章制度以确保为客人提供符合标准的完美服务。  
1.To maintain a high customer service focus by approaching your job with the customers always in mind. 在整个工作过程中，始终保持高度的客户服务意识。   
2.To have a positive impact, taking personal responsibility an d initiative to resolve issues, always clearly  communicating with both customers an d colleagues. 保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
3.To contribute ideas an d suggestions to enhance operational/environmental procedures in the Hotel. 能够提出对酒店的运作及环境有益的意见或建议。
4.To actively promote the service an d facilities of the Hilton Hotels to guests an d suppliers of the hotel. 能够积极的向客人及供应商推荐酒店的服务及设施。
5.To perform all duties an d responsibilities in a manner that ensures your safety an d that of others in your workplace. 在工作过程中能够做好本职工作，保证自己及其他人的安全。
6.Confidently knowing the food an d beverage menu contents an d be able to explain them in detail to guests. 熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。 7.Understand dietary requirements an d offer appropriate suggestions. 了解健康食品的要求，并可以给出适当的建议。
8.In consultation with the Manager, agreeing an d implementing actions to make improvements to customer service. 与经理商讨，并做到如何提高对客服务意识，达成一致标准并采取相应的行动。